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DevOps + ITIL – "A Powerful Combination"

"Relevance Lab extends the power of RLCatalyst DevOps Automation and Optimization product to now help Service Delivery Management for larger enterprises with integration to products like ServiceNow. This can help an Enterprise in the Cloud adoption journey by facilitating Managed Service Operations Transformation and Cloud Governance. Large enterprises with distributed assets across Data centers and Public Cloud can benefit from extending their ITIL processes with DevOps benefits in areas of better Incident Management, Problem Resolution, Change Management, Configuration Management and Programmed CMDB. Traditional approaches of people and process heavy models are being transformed by systems, automation, diagnostics and remediation. Our maturity model can guide a larger enterprise in transition to a Managed Infrastructure, End-to-end Release Management and Faster Applications Support with higher Service Delivery satisfaction levels."

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RLCatalyst + ServiceNow Accelerates Service Delivery Automation:


serviceNow

Benefits of RLCatalyst Platform


PROGRAMMED CMDB
cmdb
1.
The CMDB Features for auto-discovery along with software defined infrastructure and applications model provides the ability to manage physical / virtual instances and auto detect/import the information to keep the CMDB in sync with the actual instance.
2.
All commonly used infrastructure, middleware, databases and applications stacks standardized and implemented as an Automation Library with software configuration management scripting tools. An organization wide commonly used Automation library will drive consistency and re-use of assets leading to better quality and productivity.
CONFIGURATION MANAGEMENT
configManag
1.
An integrated tool-chain between source code management system, configuration management tools, change management tools, build and artefacts repository provides ability to have granular control and baseline definitions are all CI items and manage the lifecycle of changes.
2.
"Test Driven Model" for all changes in infrastructure and applications to ensure new changes are first validated in controlled environments before rolling out into production and also an active model is in place to manage roll-backs easily in production using best practices (e.g. Blue-Green Deployments).
CONTINUOS INTEGRATION
contIntegration
1.
An integrated tool-chain between source code management system, configuration management tools, change management tools, build and artefacts repository provides ability to have granular control and baseline definitions are all CI items and manage the lifecycle of changes.
2.
"Test Driven Model" for all changes in infrastructure and applications to ensure new changes are first validated in controlled environments before rolling out into production and also an active model is in place to manage roll-backs easily in production using best practices (e.g. Blue-Green Deployments).
CONTINUOUS DELIVERY
contDelivery
1.
Extending Continuous Integration to Continuous Delivery is achieved by dynamic environments provisioning/configurations and automated deployments. This automates the management of physical servers, virtual servers, software, storage, and networks. Standard blueprints provide the feature for defining templates and that is consumed by the end user to provision and configure the infrastructure as well as deploy the application that reduces deployment errors and improves efficiency, correctness, and traceability.
2.
For Continuous Delivery a robust “Job Automation” functionality ensures continuous build, tests and diagnostics help detect issues in real-time and restore stable base line release candidates.
MONITORING, DIAGNOSTICS & REMEDIATION
monitoring
1.
Integrated with monitoring tools provides real time visibility into health and diagnostics.
2.
Integrated monitoring framework design is an integral part of collecting real time information on system health, application health, End User Experience data and Log monitoring details. All data is captured, processed, analyzed and actionable information created to pass feedback to Operations, Testing, Development, Product management groups.
3.
For other workflows that need interaction human intervention Service Delivery is streamlined to provide users with “Self-Service” capabilities by integration between Planning tools, Orchestration and Workflow Approval tools.
4.
Monitoring and Diagnostics are extended to concept of Remediation – Auto, Self-Service or Intervention based as applicable to complete the feedback loop in a workflow.
COLLABORATION
collaboration
1.
Integrated tool platform building the communication and collaboration amongst the stakeholders. The process of template / blueprint based provisioning and configuration with workflow integration for approval and control will minimize the error of communication across teams and phases.