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Career Opportunities

"Experience Transformation at Relevance Lab - Enjoy Work like never before!! Relevance Lab offers a fast paced career with an opportunity to be at the forefront of leading edge technologies in Cloud, DevOps, User Experience Designs, Big Data etc. If “Passion to Achieve” is what drives you then Relevance Lab is the place to be."

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Experience : 6-8 Years
No of Positions : 1
Position Opened On : 20 Nov 2018

Description:

The Operations and Service Management (OSM) team plays a mission critical role in Incident Management, Problem Management, Change Management, Configuration Management and Release Management in a demanding Media and Publishing environment. The team is recruiting a Major Incident Manager who can coordinate real-time service restoration and drive the resolution of business outages as well as be involved with the delivery of the other ITSM services that the OSM team is responsible for.

The candidate must be able to accurately communicate the business and technology impact to stakeholders (both IT and Business) in both written and oral formats. This position requires adaptability, organizational awareness, sound judgment and a strong analytical ability. The job split is approximately 80% ITIL process execution and 20% project delivery.

This is a challenging role that provides extensive opportunities for learning new technologies, making new contacts throughout IT globally, influencing the way the IT department operates, and also interface with senior IT Management. In this role you have play a key role in the success of the business and the success of young learners around the globe. While this is not an engineering role, this position requires a strong understanding of a variety of technical concepts in order to make prioritization decisions in critical environments.

The Responsibilities :

  • Management of Major / Critical incidents which has significant business and revenue impact and primarily involving large scale infrastructure issues or high risk data or application issues
  • Undertake and help drive post incident reviews, with the focus on identifying process and (or) operational improvements
  • Participation in the team's weekly on-call rotation when sufficient team experience has been gained
  • Advising and consulting with other IT teams on processes relating to Incident Management, Problem Management and Change Management
  • Working with IT teams to improve the overall stability of the production environment both regionally and globally (including process and product improvements)
  • Assisting in driving educational, training and communication programs surrounding the IT Service Management
  • Identifying opportunities for continuous improvement by interacting with various organizations in IT, evaluating incident management and incident management data processes, identifying weakness and recommending improvement plans; identify and drive data quality improvements and opportunities for automation

Qualification:

  • ITIL V3 Foundation Certificate in IT Service Management
  • Excellent communication (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential
  • Ability to quickly and clearly communicate incident status via email in business friendly language
  • Experience with ITSM tools (ServiceNow, a plus) with strong understanding of service management principles it supports
  • Experience managing Incidents in hybrid model environment (Cloud + On-Prem) applications.
  • Strong organizational skills and the ability to effectively manage multiple tasks simultaneously
  • Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution
  • Aptitude for, and interest in, learning new technologies
  • Capability of working in a complex and fast paced environment
  • Good knowledge of Google Docs, Google Sheets, MS Excel, PowerPoint and Word
  • Confident professional and an ability to represent the team in meetings with Business and other IT groups
  • Strong organization and presentation skill
  • Client focus and ownership - displays initiative and a proactive approach to work
  • An understanding and experience of the technology used in a large enterprise is required (i.e. one or more of: Unix / Linux, Windows, storage, networking, databases, IT security, web infrastructure, application support)
Experience : 9-13 Years
No of Positions : 1
Position Opened On : 20 Nov 2018

Description:

  • The candidate should have a thorough understanding of ServiceNow functionality and how all ITIL processes can be implemented in ServiceNow. This includes, but is not limited, to Incident Management, Change Management, Problem Management, Asset Management, CMDB Management, Service Catalog, and other key modules required / implemented for the enterprise.
  • Participate in internal and customer meetings assisting with the ongoing evolution of ServiceNow offerings as well as business development and capture related efforts
  • Provide leadership with the development of policies and procedures for the purpose of consistent product delivery in a ServiceNow environment
  • Rapidly prototype new solutions in collaboration with SMEs and leadership team
  • Grow the ServiceNow practice while providing mentorship and guidance to direct and indirect reports within the practice
  • The candidate will work closely with business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation and support. As new technologies emerge and impact ServiceNow, the Service Now Administrator is expected to the impact quickly and resolve any problems involved in integrating new applications / environments with existing Service Now setup.
  • Gathering and documenting user and process requirements, functional requirements, and developing technical requirements. Developing workflow customizations, and supporting the Service transformation teams.
  • Experience developing and configuring ServiceNow modules: Discovery, Orchestration, ServiceWatch, PPM, CMDB, etc.
  • Candidate shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core functions such as discovery, orchestration, Service Watch, PPM, CMDB, etc.
  • Should have hands on experience of implementing CMDB on Service Now from scratch. This involves identification of CIs (Manual / discovery), creation and/or validation of relationships, implementing APIs for CI feeds into the DB, CMDB audits, conflict management of CMDB data, etc.
  • Participate in process implementations to align ServiceNow/enterprise tools with the defined process.
  • Facilitate and support the rollout of new versions of the application and enhancements in ServiceNow
  • System/Process Automation (Orchestration) experience. Experience with working or developing in any of the following programming languages: JavaScript, PHP, C, Java, Perl, HTML or HTML 5
  • Create and configure Business Rules, UI pages & Policies, UI Actions, Scripting and ACLs including advanced scripting of each.
  • Provide guidance with day to day support and maintenance, work with the functional team to develop solutions in ServiceNow and coordinate support and development efforts within the team.
  • Supervise general support, administration and maintenance of ServiceNow platform and associated applications.
  • Monitor health, usage and overall compliance of ServiceNow and its applications
  • Provide user training and user self-support documentation for ServiceNow, as customized for implementations.
  • Knowledge/Certification on ITIL to align ServiceNow with ITSM requirements is a must.
Experience : 3-5 years
No of Positions :1
Position Opened On : 20 Nov 2018

Description:

  • Creating test plans and test scripts
  • Developing, publishing, and implementing test cases
  • Writing, maintaining and executing automated tests
  • Reproducing reported issue
  • Understanding business workflow
  • Applying foundational programming skills in Java, Selenium, REST and related areas
  • Following Acceptance Test Driven Development (ATDD) practices
  • Cucumber, Gherkin, Selenium Web Driver, Java, Github, Jenkins and Jira skills are a plus. Knowledge of relational and/or NoSQL databases and query mechanisms are a plus
Experience : 3-5 years
No of Positions :1
Position Opened On : 20 Nov 2018

Description:

  • Ecommerce experience
  • Demandware experience
  • Excellent communication skills
  • Webservices Experience (SOAP & REST)
  • Java, Javascript Strong Experience
  • Oracle, ATG Good to have
  • HTML5, DOM Structure, ISML, Pipelines, XML Parsing
  • Grunt/Gulp Experience good to have
Experience :4-8 years
No of Positions :1
Position Opened On : 20 Nov 2018

Description:

  • Design, develop and implement Analytics solutions using technology and tools like Power BI
  • Having Good Experience in transform the data using Power BI desktop.
  • Good experience configuring gateways and scheduled Power BI reports.
  • Having Good Experience on Build the Power BI Report Modelling.
Experience :4-7 years
No of Positions :1
Position Opened On : 20 Nov 2018

Description:

  • Deep knowledge of Adobe Experience Manager and experience with rolling out templates, micro sites, tagging and campaigns on AEM
  • Familiarity with HTML, CSS, JavaScript, jQuery and .js frameworks.
  • Experience in Adobe performance tuning and optimization
  • Total 6+ years of experience in developing, enhancing and operating digital content platforms with at least 5-7 years of hands and/or technical leadership on AEM/Adobe CQ platform
  • Solid understanding of SQL/relational database concepts
  • Experience architecting and providing hands on technical leadership for development of AEM based Enterprise Content Management platforms
  • The candidate should have a solid overall understanding of the system/application architecture of the AEM.
  • Good in components and workflows including knowledge of out of the box search capabilities and custom integration with enterprise services.
  • Proven track record to delivering enterprise initiatives working across organizational boundaries
  • Strong sense of ownership and accountability with a commitment to delivering quality outcomes that balance technical and business goals
  • Broad web and digital knowledge, an aptitude for troubleshooting and problem solving
  • Excellent written and verbal communication skills
  • Detailed oriented, resourceful, initiative and creative