IT automation will progress to act with greater intelligence and autonomy. Automation is capable of revolutionizing the IT service delivery and support, provided it is executed with the right set of planning and focus. It will be accomplished by reviewing existing landscape and conditions. Current workload Analysis, Right Process Identification and Plan Execution are key elements of IT automation journey. The blog articulates the checklist to be followed by an enterprise for frictionless IT automation journey . Read the full blog here.