Global Service Delievery Manager




Work Mode




No of Positions



5+ years

Required Skills

Job Description:

Global Medical Affairs Applications Rollout which includes Global Content Repository, Medical Inquiry system, etc.

  • Experience in Service Management of Global Project rollout and Support.
  • A service delivery manager identifies a client's needs and oversees the delivery of the services within the context of the business.
  • The foundation of this position is establishing processes to provide consistently high levels of customer service cost-effectively.
  • Focus on maintaining good relationships with clients and improving the company's services to keep them satisfied.
  • Ability to play both technical and administrative roles where they help resolve technical problems, manage team performance, and control the quality of service delivery.
  • The high level of interaction with clients, employees, and management along with the variety of skills required make being a service delivery manager a fit if you're an outgoing problem solver with customer service and management experience.
  • Understanding business requests and reviewing those requests with the technical team for estimation.
  • Aligning goals that are agreed upon between business teams and engineering teams, and ensuring that they're delivered timely and appropriately.
  • Reporting metrics and review for improvements in the delivery process.
  • Understanding and executing Agile Methodologies.
  • Experience of 5+ years required with the Pharma industry.
  • Experience of 5+ years required with Project Management / Service Delivery.


6 months + long-term visibility

How to Apply

Be part of a collaborative, fast-paced team at the forefront of innovation and technology advancements. Not only will you enjoy your work life at Relevance Lab, you’ll also have the opportunity to grow your skills and career. If you are passionate about driving results, we’d love to talk with you.

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