Global Service Delievery Manager

Job Description:

Global Medical Affairs Applications Rollout which includes Global Content Repository, Medical Inquiry system, etc.

• Experience in Service Management of Global Project rollout and Support.
• A service delivery manager identifies a client's needs and oversees the delivery of the services within the context of the business.
• The foundation of this position is establishing processes to provide consistently high levels of customer service cost-effectively.
• Focus on maintaining good relationships with clients and improving the company's services to keep them satisfied.
• Ability to play both technical and administrative roles where they help resolve technical problems, manage team performance, and control the quality of service delivery.
• The high level of interaction with clients, employees, and management along with the variety of skills required make being a service delivery manager a fit if you're an outgoing problem solver with customer service and management experience.
• Understanding business requests and reviewing those requests with the technical team for estimation.
• Aligning goals that are agreed upon between business teams and engineering teams, and ensuring that they're delivered timely and appropriately.
• Reporting metrics and review for improvements in the delivery process.
• Understanding and executing Agile Methodologies.
• Experience of 5+ years required with the Pharma industry.
• Experience of 5+ years required with Project Management / Service Delivery.

Duration:

6 months + long-term visibility