Ensuring Smart, Secure, Integrated Cloud Management 

Relevance Lab's ServiceOne platform modernizes cloud-based service management with intelligent monitoring and automated technology processes. It delivers real-time security insights, asset management, and an advanced incident management system within a dynamic, open-architecture framework. Offering comprehensive solutions for ITSM, ITOM, ITAM, and more, ServiceOne simplifies end-user device management, data center operations, and user lifecycle processes with cost-effective hardware, software, and support services.

Our platform ensures smooth and efficient "day-to-day" operations, significantly lowering support costs, ensuring asset compliance, and effectively mitigating security threats to uphold strict governance, risk, and compliance standards.

Key Offerings

Infrastructure Management

  • Server and Storage administration
  • Operating System, Database and Network administration
  • Email/Exchange administration
  • Performance and Capacity monitoring
  • Provisioning
  • Cloud Usage management

Application Management

  • IT Systems maintenance
  • Application administration
  • Application performance monitoring
  • Systems configuration and documentation
  • Systems development
  • Testing Services
  • DevOps driven Change/Release Management

Helpdesk Services

  • Contact Administration
  • IT Incident Management
  • IT Problem Management
  • IT Service Management
  • IT Asset and Configuration Management
  • IT License Management

Security Services

  • Active Directory Administration
  • IT Access Management
  • User Onboarding/Offboarding
  • Thread Monitoring
  • Mobile Device Management
  • GRC Strategy

Why ServiceOne?

With the implementation of ServiceOne, we ensure organizations adopt automation first approach, move towards intelligent operations and single pane of control for service delivery and DevOps driven organization maturity models.

Automation of Service Requests
Increase in Solution Uptime
Accuracy of Asset Inventory (Hardware & Software)
Improvement in Resolution Time of Security Events

Key Partners

Servicenow LogoFreshworks logo