Embracing AIOps for Automated, Intelligent Operations.

AIOps stands for Artificial intelligence for IT Operations. RLCatalyst AIOps platform is a comprehensive solution for AIOps covering all aspects of Monitoring, Service Desk, and Automation. AIOps Platforms aggregate data from multiple sources of IT Ops, apply Machine Learning algorithms, and extract meaningful insights on the health and performance of all systems enabling enterprises to proactively detect failures and avoid downtime in business.

Key Pillars


ServiceOne provides end to end managed services to all the IT requirements of an enterprise – ITSM, ITOM, Security, Governance and Compliance & DevOps.

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Command Center

Command Center gathers data on multiple environments from monitoring tools and observes it to understand behavioral patterns.

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BOTs automate the mundane IT jobs. The pre-built BOTs Library enables enterprises to kick-start their Automation Journey faster and yields results in terms of Reduced Costs and Improved SLAs.

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CI/CD Cockpit

The CI/CD Cockpit provides insights into the application development process and CI/CD. Aggregate data and visualize performance metrics at every stage.

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RLCatalyst AIOps Architecture

Key Goals Achievable by Adopting AIOps

Service Availability

With the AI learning models and analytics, get the issues proactively resolved to ensure service availability with no down-time.

Diagnostics, Recovery & Prevention

Accelerated Diagnosis and Resolution of Outages using AI Techniques. AI models automatically recover and prevent problems without disrupting end users.

Continuous Security Monitoring

The real-time data logged gives continuous insights into security vulnerabilities and helps to safe-guard the assets with no loss to proprietary data.


Real-time CMDB and monitoring of the hardware and software assets reduce risks and help to stay Compliant. Controlled the use of software licenses and reduced software maintenance costs via SAAS adoption.

Cost Management

Ensure Huge Cost savings in all areas of Operations. This includes 70% reduction in Infrastructure through Cloud Adoption, 35% reduction in Team Strength and 50% reduction in Help Desk Tickets costs by Automation and Self-service.

Better User Experiences

With pro-active diagnosis and prevention, the end users are least disrupted and that improves the overall experience of the users with system.

Automation Driven Transformation for Large Publishing Company

Using our RLCatalyst AIOps Platform a company has transformed its IT Operations and reduced its cost of Operations by 30%. The Automation BOTs are deployed to resolve the Access and Compliance tickets and the assets management task by integrating with ServiceNow. A large chunk of fragmented Incidents is converted to Self-Service requests to achieve automated ticket resolution. This not only brought inefficiency in terms of productivity and headcount, but also improved the turnaround time leading to end-user satisfaction.

Cloud Transformation for Large Financial Asset Management Company

A large financial asset company deployed the RLCatalyst AlOps platform to automate their Hybrid Cloud Services - with the private and public cloud. A DevOps driven approach is used to setup the base platform to automate their Infrastructure provisioning, Application Lifecycle Management and CMDB tracking. The Governance dashboards provided the realtime cost and usage details which could lead to further optimization of the cloud resources.

Automated Assets Management and Tracking for a Leading Pharma Company

The Hardware and Software assets Management Automated Workflows created a consolidated CMDB for an otherwise fragmented asset data. This has brought in Compliance and Governance on the Software Licenses and control the cost of Licenses. The CMDB brought in trace-ability to track all outages against each of the assets thereby giving early warning on potential Outages and could prevent those.