IT Manager





Work Mode




No of Positions



10+ years

Required Skills

IT Management, IT Infrastructure Mgt, Office 365 suite, Network mgt, Windows administration, IT audits

Job Description

The IT manager is responsible for overseeing the planning, coordination, and execution of the organization's information technology, infrastructure, and projects.


  • Lead large IT projects, including the design and deployment of new IT systems and services.
  • Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.
  • Help define IT infrastructure strategy, architecture, and processes.
  • Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.
  • Assess vendors and develop test strategies for new hardware and software.
  • Troubleshoot hardware and software issues related to internal IT.
  • Firm grasp on IT infrastructure and operations best practices.
  • Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance.
  • Develop and implement policies related to network security, disaster recovery, and IT infrastructure.
  • Analyze resource utilization and develop strategies to optimize performance.
  • Establish, measure, and define IT goals and maintain an IT roadmap.
  • Monitor and analyze the success of IT initiatives and projects and continually develop and evaluate new technologies and tools for the company.
  • Direct the activities of the help desk to ensure the IT needs of users are met.
  • Manage development projects to integrate new technologies into existing systems.
  • Perform ongoing support and maintenance of all hardware, software, and network components.
  • Establish a security policy to protect company information and resources.
  • Ensure the security of data, network access, and backup systems.
  • Act in alignment with user needs and system functionality to contribute to organizational policy.
  • Identify problematic areas and implement strategic solutions in time.
  • Audit systems and assess their outcomes.
  • Build long-term relationships with outside vendors for IT-related products and services.
  • Preserve assets, information security, and control structures.
  • Handle annual budget and ensure cost-effectiveness for the IT department.
  • Manages and hires staff by recruiting, selecting, orienting, and training new employees.
  • Assisting in establishing a Project Management Office to oversee multiple projects.
  • Experience on ITIL, Microsoft O365 Suite.
  • Experience in handling Audit requirements (Internal/External) for the IT Department.
  • Proven working experience as an IT Manager or relevant experience.
  • Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems.
  • Expertise in data center management and data governance.
  • Hands-on experience with computer networks, network administration, and network installation.
  • People Management Skills.
  • Understanding of ticketing and Alert Management Systems.
  • Outstanding verbal and written communication skills.
  • Strong people management skills.
  • Bachelor’s degree in computer science or related field.
  • Minimum of 10+ years of IT management experience.
  • Strong critical thinking and decision-making skills.

How to Apply

Be part of a collaborative, fast-paced team at the forefront of innovation and technology advancements. Not only will you enjoy your work life at Relevance Lab, you’ll also have the opportunity to grow your skills and career. If you are passionate about driving results, we’d love to talk with you.

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