IT Manager

Job Description

The IT manager is responsible for overseeing the planning, coordination, and execution of the organization's information technology, infrastructure, and projects.

Requirements

• Lead large IT projects, including the design and deployment of new IT systems and services.
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.
• Help define IT infrastructure strategy, architecture, and processes.
• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.
• Assess vendors and develop test strategies for new hardware and software.
• Troubleshoot hardware and software issues related to internal IT.
• Firm grasp on IT infrastructure and operations best practices.
• Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance.
• Develop and implement policies related to network security, disaster recovery, and IT infrastructure.
• Analyze resource utilization and develop strategies to optimize performance.
• Establish, measure, and define IT goals and maintain an IT roadmap.
• Monitor and analyze the success of IT initiatives and projects and continually develop and evaluate new technologies and tools for the company.
• Direct the activities of the help desk to ensure the IT needs of users are met.
• Manage development projects to integrate new technologies into existing systems.
• Perform ongoing support and maintenance of all hardware, software, and network components.
• Establish a security policy to protect company information and resources.
• Ensure the security of data, network access, and backup systems.
• Act in alignment with user needs and system functionality to contribute to organizational policy.
• Identify problematic areas and implement strategic solutions in time.
• Audit systems and assess their outcomes.
• Build long-term relationships with outside vendors for IT-related products and services.
• Preserve assets, information security, and control structures.
• Handle annual budget and ensure cost-effectiveness for the IT department.
• Manages and hires staff by recruiting, selecting, orienting, and training new employees.
• Assisting in establishing a Project Management Office to oversee multiple projects.
• Experience on ITIL, Microsoft O365 Suite.
• Experience in handling Audit requirements (Internal/External) for the IT Department.
• Proven working experience as an IT Manager or relevant experience.
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems.
• Expertise in data center management and data governance.
• Hands-on experience with computer networks, network administration, and network installation.
• People Management Skills.
• Understanding of ticketing and Alert Management Systems.
• Outstanding verbal and written communication skills.
• Strong people management skills.
• Bachelor’s degree in computer science or related field.
• Minimum of 10+ years of IT management experience.
• Strong critical thinking and decision-making skills.

‍