Overview
The world’s largest publisher of children’s books provides educational materials and engaging content to young learners globally.
INDUSTRY
Media and Publishing
SERVICES/PLATFORMS
Testing & QA
Our client, the world’s largest publisher of children’s books, provides educational materials and engaging content to young learners globally. They faced a critical challenge in maintaining site performance, impacting customer satisfaction and revenue.
Friction Points
- Slow Site Performance: Order submissions took over a minute, frustrating users and reducing traffic.
- Frequent Error Pages: Customers encountered errors during transactions, leading to complaints and lost trust.
- High Resource Utilization: Improper load balancing caused high CPU and memory usage, further degrading performance.
Solution
- Workload Modeling: Analyzed real web server data to model critical user flows and determine optimal loads for testing.
- Performance Testing with JMeter: Simulated real-world scenarios with scripts and conducted baseline, load, stress, scalability, and endurance tests.
- Profiling & Analysis: Identified key bottlenecks, including garbage collection issues, network band width constraints, and inefficient load balancing.
- Performance Optimization: Adjusted heap memory configurations resolved network throttling, and improved load distribution to optimize performance.
Impact
- Reduced Order Submission Time: Cut response time from over a minute to just 5 seconds.
- Faster Web Page Loading: Achieved an 80% reduction in average response times.
- Error-Free Experience: Eliminated error pages, enhancing customer satisfaction and trust.