Overview
A prominent BPO & KPO services company specializing in delivering efficient and scalable business process outsourcing solutions. Timesheet updates to the in-house system now take under 15 minutes.
INDUSTRY
BPO
SERVICES/PLATFORMS
Automation
A prominent BPO & KPO services company specializing in scalable business solutions. The BPO manually collated timesheets, email approvals, and purchase orders for multiple projects each month. They also calculated leaves, created invoices using an in-house system, and manually sent them to client accounts teams.
Friction Points
- Manual Workflows: Timesheets, purchase orders, and approvals were handled manually, leading to delays.
- Complex Invoicing: Invoices required manual data input in an internal system, increasing errors.
- Leave Calculations: Manual computation of leave consumed excessive time and effort.
Solution
- Automated Validation: A two-bot architecture validated all support documents and timesheets.
- Seamless Invoice Generation: The system auto-generated bills and sent them to the customer accounts team.
- Optimized Leave Management: Automation reduced leave calculation cycle time to just 5 minutes.
Impact
- Faster Processing: Timesheet updates to the in-house system now take under 15 minutes.
- Improved Compliance: Achieved 100% process compliance with automation.
- Enhanced Efficiency: Freed up resources and eliminated manual errors, boosting overall productivity.