Access the real-time data in a readable format without requiring access to a database.
Capture different types of data from multiple sources and to parse and process the data using big data technologies
Discover patterns and predict incidents based on the trends
Correlate data and isolate root causes
RL ServiceOne provides Managed Services to all the IT requirements of an enterprise – ITSM, ITOM, Security, Governance and Compliance & DevOps. The AIOps platform provides continuous insights to drive Self-Service and Automation for mundane Service delivery jobs. RL ServiceOne works seamlessly with major IT management tools like ServiceNow and Freshdesk to provide End-to-End IT services
- Single Pane of Glass to monitor all System Parameters
- Intelligent Remediation ensuring Business Availability
- Optimisation through Automation
- Proactive Monitoring leveraging Tools
- Pre-built BOTs library to drive automation of Mundane IT tasks
- End to End lifecycle of Automation
Plug the pre-built BOTs into the ServiceNow/Freshdesk process flows to resolve the tickets automatically
Convert tickets to self-service tasks and automate – using RL’s ASA Framework
Coverage for a wide variety of tasks – User Management, Identity and Access, Deployments
Get Incidents auto-logged in ServiceNow or Freshdesk when an Outage or an issue occurs.
Auto remediate repetitive Incidents using AI learning techniques and Automation BOTs to ensure Business Availability.
Correlate Outages and Incidents at asset level to isolate the root causes and prevention.
With the AI learning models and analytics, get the issues proactively resolved to ensure service availability with no down-time
Diagnostics, Recovery & Prevention
Accelerated Diagnosis and Resolution of Outages using AI Techniques. AI models automatically recover and prevent problems without disrupting end users
Continuous Security Monitoring
The real-time data logged gives continuous insights into security vulnerabilities and helps to safe-guard the assets with no loss to proprietary data.
Real-time CMDB and monitoring of the hardware and software assets reduce risks and help to stay Compliant. Controlled use of software licenses and reduced software maintenance cost via SAAS adoption.
Ensure Huge Cost savings in all areas of Operations. This includes 70% reduction in Infrastructure through Cloud Adoption, 35% reduction in Team Strength and 50% reduction in HelpDesk Tickets costs by Automation and Self-service.
Better User Experiences
With pro-active diagnosis and prevention, the end users are least disrupted and that improves the overall experience of the users with system
Automation Driven Transformation for Large Publishing Company
Using our AIOps Platform a company has transformed their IT Operations and reduced their cost of Operations by 30%. The Automation BOTs are deployed to resolve the Access and Compliance tickets and the assets management task by integrating with ServiceNow. A large chunk of fragmented Incidents are converted to Self-Service requests to achieve automated ticket resolution. This not only brought in efficiency in terms of productivity and headcount, but also improved the turnaround time leading to end user satisfaction.
Cloud Transformation for Large Financial Asset Management Company
A large financial asset company deployed the AIOps platform to automate their Hybrid Cloud Services - with private and public cloud. A DevOps driven approach is used to setup the base platform to automate their Infrastructure provisioning, Application Lifecycle Management and CMDB tracking. The Governance dashboards provided the realtime cost and usage details which could lead to further optimization of the cloud resources.
Automated Assets Management and Tracking for a Leading Pharma Company
The Hardware and Software assets Management Automated Workflows created a consolidated CMDB for an otherwise fragmented asset data. This has brought in Compliance and Governance on the Software Licenses and controlled the cost of Licenses. The CMDB brought in trace-ability to track all outages against each of the assets thereby giving early warning on potential Outages and could prevent those.