ServiceNow Developer (ITSM Module)

Job Description

Shift -12.30PM-9.30PM

• 4+ years of extensive ServiceNow Development experience in developing as per the requirement and providing ongoing support and maintenance
• Must have a strong understanding of ServiceNow platform capabilities, JavaScript, and other web technologies
• Familiar with IT service management processes and best practices
• Ensures development starts only after documented and approved requirements are shared by Business Analyst.
• Strict adherence to Platform design standards and strategies
• Ensures agreed timelines are met or asks for support as needed
• Assists BA in documentation and revises the same as necessary. Ensures all configurations are documented and stored in a central repository
• Attends meetings and provides status updates
• Keeps the BA updated with all the progress and works very closely with them
• Ensures all items in developer checklist are followed
• Resolves technical escalations, including responding to defects
• Process Automation: Flow Designer, Workflows, Notifications, SLA Management
• Data Management: Import Sets, Data Sources, Transform Maps, Update Sets, Reports, Performance Analytics, Dashboards
• Access Management: Roles, Reference Qualifiers, ACLs
• Integration Knowledge: REST API, SOAP, JSON, IntegrationHub
• Tools: MID Server, Discovery Credentials, Update Sets
• Soft Skills: Analytical thinking, team collaborationf, troubleshooting, communication

Skills/Competencies Required

• 4+ experience in ServiceNow development
• Experience on improving health of the platform referring to health scan of instance.
• Extensive experience working with clients and users.
• Good interpersonal skills and ability to work with diverse and remote team

Education

• Bachelor’s degree or above.
• Certified System Administrator is mandatory
• Certification on ServiceNow modules will be preferred