Build-Operate-Transfer: Start Your GCC With Us, Own It When You're Ready
We set up your Global Capability Center in Relevance Lab's office, run it to agreed SLAs, then transfer the team and operations to you as your own captive center.
- ISO 27001 certified
- ISO 9001 certified
- AWS Advanced Tier Partner
Quick answerBuild-Operate-Transfer (BOT) is a Global Capability Center (GCC) model in which a partner builds the center, runs it for an agreed period, then transfers the team, assets and operations to the client. With Relevance Lab, your GCC starts in our office on our entity, and becomes your own captive center at transfer.
We build and run GCCs in the Tier 1 hubs of Mumbai, Pune, Gurgaon, Noida, Hyderabad, Chennai, Bangalore, Ahmedabad and Kolkata, and in the Tier 2 city of Gandhinagar.
What is the Build-Operate-Transfer (BOT) model?
Building an offshore captive center from scratch means incorporating an entity, leasing and fitting out an office, setting up IT, security, payroll and HR, and hiring a leadership team before any work starts. BOT removes that setup risk without giving up ownership.
In our build-operate-transfer model, we build your GCC inside Relevance Lab's office, on our entity, and hire the team to your requirements. We operate it to agreed SLAs while the team matures and your own leaders take the lead. Then, we transfer it: the people, assets, knowledge and operations move to your entity and premises as your captive center.
You get a working GCC in weeks, a partner accountable for running it, and a clear, contracted path to full ownership.
Build → Operate → Transfer
Three stages with clear milestones, so everyone knows what happens and when.
- Stage 1
Build
We set up your GCC inside Relevance Lab's office, on our entity.
- Hiring to your requirements
- IT, security and access
- Payroll, HR and compliance
- Stage 2
Operate
We run delivery and operations to agreed SLAs while the team matures.
- Delivery management and reporting
- Leadership hired and developed
- Processes documented for transfer
- Stage 3
Transfer
The team, assets, knowledge and operations move to your own entity and premises.
- Employees move with continuity
- Contracts, IP and assets assigned
- Your captive center, fully owned
Why start your GCC in our office
No entity setup
Skip months of captive center setup: start on our entity while yours is incorporated.
No lease
Your team sits in a ready Relevance Lab office, with no long-term lease to sign.
Live in weeks
Hiring, IT and onboarding start straight away, so work starts sooner.
Proven foundations
ISO 27001-aligned security, payroll and HR processes from day one.
When and how the transfer happens
The transfer date and terms are agreed in the contract up front. Typical triggers are a stable team delivering to SLA, your own leadership in place, and your India entity ready. Here is the checklist we run.
- Your India entity incorporated and registered
- Center leadership in place and ready to take over
- Employees moved with continuity of service and benefits
- Client, vendor and license contracts assigned
- IP, code and documentation handed over
- IT systems, assets and access transferred
- Premises decided: stay in our office, move, or open your own
- Governance and support agreed for after transfer
Need your India entity?
Our Legal & Compliance capability handles incorporation and registrations ahead of the transfer.
Legal & ComplianceBOT vs GCC as a Service vs Managed GCC
| Build-Operate-Transfer | GCC as a Service | Managed GCC | |
|---|---|---|---|
| Where it starts | In our office, on our entity | In our office, on our entity | In your existing center |
| Who owns it | We run it, then transfer it to you | We run it for you | You own it; we run specialist functions |
| End state | Your own captive center | A long-term service, with the option to convert to BOT | Your center with specialist depth |
| Cost profile | Build, operate and transfer fees agreed up front | Predictable monthly fee per team | SLA-based fee per function |
| Best for | Firms that want ownership without the setup risk | Firms that want speed and flexibility | Established GCCs that need specialist depth |
Already running GCC as a Service with us?
Convert to BOT at any time. We agree a transfer plan and move your team to your own entity without disrupting delivery.
A clear fee for each stage
All three are agreed in the contract up front, so there are no surprises at transfer.
Build
A setup fee covering hiring, IT, security and onboarding.
Operate
A monthly fee per team, tied to agreed SLAs.
Transfer
A transfer fee for moving the team, assets and operations to you.
Where we build GCCs: Tier 1 and Tier 2 cities across India
Your GCC is built in a Relevance Lab office, and at transfer you can stay there or move to the Tier 1 or Tier 2 city of your choice. Many clients start in a Tier 1 city and add a Tier 2 site as they scale.
- Tier 1MumbaiIndia's financial capital, with depth in banking and financial services talent.
- Tier 1PuneDeep engineering, product and automotive technology talent.
- Tier 1GurgaonDelhi NCR's corporate hub, with deep technology and business services talent.
- Tier 1NoidaDelhi NCR's large IT and technology services cluster, at competitive cost.
- Tier 1HyderabadOne of India's fastest-growing GCC hubs, with strong engineering and data talent.
- Tier 1ChennaiStrong in SaaS, financial services technology and engineering.
- Tier 1BangaloreIndia's largest technology talent pool and its most established GCC hub.
- Tier 1AhmedabadGujarat's commercial hub, with a growing technology talent base at competitive cost.
- Tier 1KolkataEastern India's largest talent market, with a large graduate pool at lower cost.
- Tier 2GandhinagarHome to GIFT City, India's international financial services center.
Frequently asked questions
Straight answers about Build-Operate-Transfer (BOT) GCC. Can't see your question?
Build-Operate-Transfer (BOT) is a GCC model in which a partner builds the center, runs it for an agreed period, then transfers the team, assets and operations to the client. With Relevance Lab, the GCC starts in our office and becomes your own captive center at transfer.
We build your GCC in our office on our entity, hire the team and set up IT, security and HR. We operate it to agreed SLAs while the team matures. When you are ready, everything transfers to your entity and premises.
Employees move to your entity with continuity of service, and their roles, pay and benefits are planned in advance. We manage communication throughout so the team knows what is happening and when.
Yes. The transfer date is agreed up front, and the contract can allow an earlier transfer once the agreed conditions are met, such as your entity and center leadership being in place.
Yes. After transfer the GCC is fully owned and run by your company, which makes it your captive center. You keep the team, knowledge, assets and intellectual property built during the build and operate stages.
Both start in our office. BOT is designed around a planned transfer to your ownership; GCC as a Service can run indefinitely as a service, and you can convert it to BOT at any time.
Not to start. You work on our entity during the build and operate stages, and we can help incorporate your entity through Legal & Compliance before the transfer.
Content last reviewed: October 2026
Plan your BOT GCC
Our build-operate-transfer services give you a build plan, operating model and transfer timeline for your captive center.
Plan your BOT GCC
Tell us where you are with your Global Capability Center (planning, launching, running or transforming) and a GCC specialist will come back with next steps.
- A GCC specialist reviews your goals and context.
- We set up a call to talk through location, model, cost and timeline.
- You get a recommended approach and next steps for your GCC.