GCC capability · Administration & Engagement

Office Administration Services & Employee Engagement for Your GCC

Office administration and facilities that just work, plus engagement and culture programs that make your India team feel part of one company.

Talk to a GCC expertWhat's included
  • ISO 27001 certified
  • ISO 9001 certified
  • AWS Advanced Tier Partner

Quick answerOffice administration services and employee engagement programs keep a Global Capability Center (GCC), also called a captive center, running smoothly day to day (facilities, housekeeping, amenities, transport and visitor management) while building a culture that connects the India team to the parent company through events, recognition and engagement programs that support retention.

We build and run GCCs in the Tier 1 hubs of Mumbai, Pune, Gurgaon, Noida, Hyderabad, Chennai, Bangalore, Ahmedabad and Kolkata, and in the Tier 2 city of Gandhinagar.

Why it matters

Why office administration services matter for a GCC

People judge where they work by the everyday details: a clean, safe office, reliable transport, a good cafeteria and help when something goes wrong. When administration works, nobody notices. When it doesn't, everyone does.

Culture matters even more. A GCC that feels like a remote outpost struggles to keep its best people. Engagement programs, celebrations and visible links to headquarters help teams feel part of one company.

Relevance Lab runs administration and engagement so your GCC leaders can spend their time on the work, not the facilities.

What's included

Office administration services: what's included

Delivered for your GCC or captive center as a managed service.

Admin & facility services

Facility management, housekeeping, maintenance, front desk and visitor management.

Engagement programs

Festivals, milestones, town halls, recognition and wellbeing initiatives.

Culture with the parent company

Programs that connect the India team with headquarters values and people.

Retention impact

Engagement measured and linked to retention goals.

How it works

How it works

  1. 01
    Step 1

    Understand

    Your culture, values and what your people need.

  2. 02
    Step 2

    Plan

    Service levels for administration and an annual engagement calendar.

  3. 03
    Step 3

    Run

    Daily administration and regular engagement activities.

  4. 04
    Step 4

    Listen

    Pulse surveys and feedback to keep improving.

Available in these engagement models

Get Administration & Engagement as part of an engagement model

Launch

GCC as a Service

A ready-to-run GCC in India: talent, workspace, operations and delivery from one partner.

Explore the model Run

Managed GCC

You own the center; we run AI, cloud, DevOps, data and security functions to SLAs.

Explore the model Expand

GCC Scale Up

Expand your GCC with new talent, technology and centers of excellence.

Explore the model
Related capabilities

Often combined with

Real Estate & Workspace

Ready offices to dedicated campuses in India's top tech cities, found, fitted out and run.

Learn more

HR & Operations

Proven HR playbooks across the employee lifecycle, plus day-to-day operations.

Learn more

Employee Benefits Management

Benchmarked benefits, insurance and leave policies that attract and keep GCC talent.

Learn more
Locations

Where we build GCCs: Tier 1 and Tier 2 cities across India

We set up and run GCCs in nine Tier 1 hubs and the fast-growing Tier 2 city of Gandhinagar, so you can balance talent depth, cost and business continuity.

  • Tier 1MumbaiIndia's financial capital, with depth in banking and financial services talent.
  • Tier 1PuneDeep engineering, product and automotive technology talent.
  • Tier 1GurgaonDelhi NCR's corporate hub, with deep technology and business services talent.
  • Tier 1NoidaDelhi NCR's large IT and technology services cluster, at competitive cost.
  • Tier 1HyderabadOne of India's fastest-growing GCC hubs, with strong engineering and data talent.
  • Tier 1ChennaiStrong in SaaS, financial services technology and engineering.
  • Tier 1BangaloreIndia's largest technology talent pool and its most established GCC hub.
  • Tier 1AhmedabadGujarat's commercial hub, with a growing technology talent base at competitive cost.
  • Tier 1KolkataEastern India's largest talent market, with a large graduate pool at lower cost.
  • Tier 2GandhinagarHome to GIFT City, India's international financial services center.
FAQ

Frequently asked questions

Straight answers about GCC Administration & Employee Engagement. Can't see your question?

Ask a GCC expert

Facilities management, housekeeping, maintenance, front desk, transport, cafeteria and visitor management, plus the vendor management behind them.

Through engagement programs, celebrations, recognition and regular connections with headquarters leaders and teams, so the India center feels part of one company.

Yes. Engagement, recognition and a sense of belonging are consistent factors in why people stay, which is why we measure engagement alongside retention.

Yes. We can manage your existing vendors or bring in our own, depending on what serves your GCC best.

Yes. Our office administration services include facility management, housekeeping, front desk, transport and vendor management, plus employee engagement for your GCC and culture building for GCCs, so teams feel connected to headquarters.

Content last reviewed: October 2026

An office your people want to come to

Talk to us about administration and engagement for your GCC.

Talk to a GCC expertCheck your GCC readiness
Get started

Talk to a GCC expert

Tell us where you are with your Global Capability Center (planning, launching, running or transforming) and a GCC specialist will come back with next steps.

  1. A GCC specialist reviews your goals and context.
  2. We set up a call to talk through location, model, cost and timeline.
  3. You get a recommended approach and next steps for your GCC.