GCC capability · HR & Operations

HR Outsourcing in India: HR & Operations for Your GCC

HR across the full employee lifecycle, from onboarding to exit, run with proven playbooks, clear policies and reporting your leaders can act on.

Talk to a GCC expertWhat's included
  • ISO 27001 certified
  • ISO 9001 certified
  • AWS Advanced Tier Partner

Quick answerHR outsourcing in India for a Global Capability Center (GCC), also called a captive center, means a partner runs the HR operations a center needs across the employee lifecycle: onboarding, policies and handbooks, performance management, employee relations, HR reporting and exits. It gives a GCC mature HR practices from day one, aligned to the parent company's culture and Indian labour law.

We build and run GCCs in the Tier 1 hubs of Mumbai, Pune, Gurgaon, Noida, Hyderabad, Chennai, Bangalore, Ahmedabad and Kolkata, and in the Tier 2 city of Gandhinagar.

Why it matters

Why HR outsourcing in India matters for a GCC

A new GCC needs mature HR from its first hire: offer letters, onboarding, policies, leave, performance and grievance handling. Building all of that from scratch distracts leaders just when they need to focus on delivery.

Established GCCs face a different problem: HR processes that grew piece by piece and no longer match the parent company's standards or the scale of the center.

Relevance Lab brings proven HR playbooks, adapts them to your culture and policies, and runs them day to day with reporting your leaders can act on.

What's included

HR outsourcing services: what's included

Delivered for your GCC or captive center as a managed service.

Lifecycle HR

Onboarding, confirmations, transfers, promotions and exits handled end to end.

Operations playbooks

Documented, proven playbooks for core HR processes, adapted to your GCC.

Policies & handbooks

Employee handbook and policies aligned to your global standards and Indian law.

HR reporting

Headcount, attrition, hiring and engagement reporting for leadership.

How it works

How it works

  1. 01
    Step 1

    Assess

    Your global HR standards, policies and current processes.

  2. 02
    Step 2

    Adapt

    Playbooks and policies tailored to your GCC and Indian law.

  3. 03
    Step 3

    Run

    Day-to-day HR operations with agreed service levels.

  4. 04
    Step 4

    Report & improve

    Monthly reporting and continuous improvement.

Available in these engagement models

Get HR & Operations as part of an engagement model

Launch

GCC as a Service

A ready-to-run GCC in India: talent, workspace, operations and delivery from one partner.

Explore the model Run

Managed GCC

You own the center; we run AI, cloud, DevOps, data and security functions to SLAs.

Explore the model Expand

GCC Scale Up

Expand your GCC with new talent, technology and centers of excellence.

Explore the model
Related capabilities

Often combined with

Payroll Process & Compliance

Accurate, on-time payroll compliant with Indian labour and tax law.

Learn more

Talent Solutions

Hire the right people faster with AI-assisted recruitment and onboarding built for scale.

Learn more

Administration & Engagement

Office management, amenities, celebrations and culture-building that connect teams to HQ.

Learn more
Locations

Where we build GCCs: Tier 1 and Tier 2 cities across India

We set up and run GCCs in nine Tier 1 hubs and the fast-growing Tier 2 city of Gandhinagar, so you can balance talent depth, cost and business continuity.

  • Tier 1MumbaiIndia's financial capital, with depth in banking and financial services talent.
  • Tier 1PuneDeep engineering, product and automotive technology talent.
  • Tier 1GurgaonDelhi NCR's corporate hub, with deep technology and business services talent.
  • Tier 1NoidaDelhi NCR's large IT and technology services cluster, at competitive cost.
  • Tier 1HyderabadOne of India's fastest-growing GCC hubs, with strong engineering and data talent.
  • Tier 1ChennaiStrong in SaaS, financial services technology and engineering.
  • Tier 1BangaloreIndia's largest technology talent pool and its most established GCC hub.
  • Tier 1AhmedabadGujarat's commercial hub, with a growing technology talent base at competitive cost.
  • Tier 1KolkataEastern India's largest talent market, with a large graduate pool at lower cost.
  • Tier 2GandhinagarHome to GIFT City, India's international financial services center.
FAQ

Frequently asked questions

Straight answers about GCC HR & Operations. Can't see your question?

Ask a GCC expert

Onboarding, policies and handbooks, leave and attendance, performance management, employee relations, HR reporting and exits, all aligned to the parent company's standards and Indian labour law.

Yes. We start from your global HR standards and adapt our playbooks so your GCC feels like part of the same company.

Payroll is covered by our Payroll Process & Compliance capability and can be combined with HR operations.

Headcount, hiring, attrition, engagement and performance reporting, shared monthly with your leadership.

Our GCC HR services cover employee lifecycle management from onboarding to exit, HR operations outsourcing for day-to-day processes, and HR playbooks for your GCC covering policies, performance and employee relations, all aligned to your global standards.

Content last reviewed: October 2026

Mature HR for your GCC from day one

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Tell us where you are with your Global Capability Center (planning, launching, running or transforming) and a GCC specialist will come back with next steps.

  1. A GCC specialist reviews your goals and context.
  2. We set up a call to talk through location, model, cost and timeline.
  3. You get a recommended approach and next steps for your GCC.