Engagement model · GCC Scale Up

GCC Scale Up: Plan Your GCC Expansion With Confidence

Expand your GCC or captive center with new talent and CoEs, without slowing the delivery your business depends on.

Plan your GCC scale-upSee the 30/60/90 plan
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Quick answerGCC scale-up (or GCC expansion) is the planned growth of an existing Global Capability Center (GCC), also called a captive center, through more talent, new technology and new capabilities such as AI, cloud, data or cybersecurity centers of excellence. Done well, it follows a phased roadmap so hiring, workspace, governance and knowledge transfer keep pace without disrupting current delivery.

We build and run GCCs in the Tier 1 hubs of Mumbai, Pune, Gurgaon, Noida, Hyderabad, Chennai, Bangalore, Ahmedabad and Kolkata, and in the Tier 2 city of Gandhinagar.

Timing

When to plan a GCC expansion

Common triggers we hear from GCC leaders.

  • Headquarters wants to move more work, or new work, to the center
  • The center has proven its quality, and leadership is asking for more
  • A new technology priority (AI, cloud, data) needs a dedicated team
  • Hiring can't keep up with demand using current channels
  • Workspace is close to capacity
  • You want a second city for talent access or resilience

Plan your expansion

Get a scale-up plan covering talent, workspace and governance.

Talk to a GCC expert
Four ways to scale

Scaling your GCC: talent, technology, new capabilities or a new city

Talent

Add headcount fast with AI-assisted hiring, a deep talent pool and structured onboarding.

Talent Solutions

Technology

Modern platforms, cloud and tooling so new teams are productive from day one.

New capabilities (CoEs)

Stand up centers of excellence for AI, cloud, data, product engineering or security.

A second GCC site in a Tier 2 city

Add a hub-and-spoke site in a Tier 2 city for cost, talent access and business continuity.

Real Estate & Workspace
New CoEs

Add capabilities to your GCC: new centers of excellence

AI & GenAI

Use-case delivery, LLM and RAG applications, AI agents and MLOps.

AI Services

Cloud

Landing zones, migration, platform engineering and FinOps.

Cloud practice

Data

Data engineering, platforms, governance and analytics.

Data & AI

Product Engineering

Build, modernize and run digital products end to end.

Product Engineering

Cybersecurity

Security operations, identity and compliance for the center.

IT & Data Security

Quality Engineering

Test automation and quality at scale.

QE practice
Scale-up roadmap

A 30 / 60 / 90-day roadmap

A phased plan keeps current delivery stable while the center grows.

30
Days 0–30 · Plan

Plan and prepare

  • Confirm scope, roles and CoE charters
  • Workspace and IT capacity plan
  • Hiring plan and channels live
  • Governance and KPIs agreed
60
Days 31–60 · Build

Hire and onboard

  • First hires onboarded
  • Knowledge transfer from HQ
  • Tooling and access provisioned
  • CoE leads in place
90
Days 61–90 · Run

Deliver and stabilize

  • New teams delivering
  • KPIs reported to leadership
  • Next wave planned
  • Lessons fed back into hiring
Hiring at scale

GCC hiring at scale, without lowering the bar

Our Talent Solutions capability combines AI-assisted screening with a deep technology talent pool and onboarding built for scale.

Explore Talent Solutions
Client proof

Scaling in practice

Insurance & Financial ServicesGCC as a Service

Building engineering and data capability for a global insurance broker

A long-running India delivery capability supporting platforms, data and cloud operations for a global insurance and risk advisory firm.

GCCs for Insurance & Financial Services

Challenge

Grow engineering capacity for core broking and analytics platforms without setting up and running a separate India entity.

Approach

Relevance Lab provided talent, workspace, security and delivery management as one service, with the client directing priorities and owning the roadmap.

Outcome

A stable, scaled team working as an extension of the client's technology organization, with governance and reporting the client's leaders could rely on.

See all GCC case studies

Locations

Where we build GCCs: Tier 1 and Tier 2 cities across India

We set up and run GCCs in nine Tier 1 hubs and the fast-growing Tier 2 city of Gandhinagar, so you can balance talent depth, cost and business continuity.

  • Tier 1MumbaiIndia's financial capital, with depth in banking and financial services talent.
  • Tier 1PuneDeep engineering, product and automotive technology talent.
  • Tier 1GurgaonDelhi NCR's corporate hub, with deep technology and business services talent.
  • Tier 1NoidaDelhi NCR's large IT and technology services cluster, at competitive cost.
  • Tier 1HyderabadOne of India's fastest-growing GCC hubs, with strong engineering and data talent.
  • Tier 1ChennaiStrong in SaaS, financial services technology and engineering.
  • Tier 1BangaloreIndia's largest technology talent pool and its most established GCC hub.
  • Tier 1AhmedabadGujarat's commercial hub, with a growing technology talent base at competitive cost.
  • Tier 1KolkataEastern India's largest talent market, with a large graduate pool at lower cost.
  • Tier 2GandhinagarHome to GIFT City, India's international financial services center.
FAQ

Frequently asked questions

Straight answers about GCC Scale Up. Can't see your question?

Ask a GCC expert

GCC scale-up, or GCC expansion, is the planned growth of an existing Global Capability Center (GCC), also called a captive center, through more talent, new technology or new capabilities such as AI, cloud or data centers of excellence. The same approach works when you expand a captive center you already own.

Common triggers are headquarters moving more work to the center, a new technology priority that needs a dedicated team, hiring that can't keep pace, workspace nearing capacity, or the need for a second city.

We use a phased 30/60/90-day roadmap: plan and prepare, then hire and onboard, then deliver and stabilize. Governance, knowledge transfer and KPIs are set up before new teams start, so existing delivery stays stable.

Yes. We can stand up an AI and GenAI CoE with use-case delivery, LLM and RAG engineering, AI agents and MLOps, drawing on our AI Services practice.

Yes. Our Real Estate & Workspace capability covers city selection, workspace options and fit-out across India's main GCC cities.

Content last reviewed: October 2026

Grow your GCC with a plan, not a scramble

Get a 30/60/90-day scale-up plan covering talent, workspace, technology and governance.

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Plan your GCC scale-up

Tell us where you are with your Global Capability Center (planning, launching, running or transforming) and a GCC specialist will come back with next steps.

  1. A GCC specialist reviews your goals and context.
  2. We set up a call to talk through location, model, cost and timeline.
  3. You get a recommended approach and next steps for your GCC.