Resources · Case studies

GCC Case Studies

How enterprises in insurance, HR technology, healthcare and research built, ran and transformed their Global Capability Centers (GCCs) and captive centers with Relevance Lab.

We build and run GCCs in the Tier 1 hubs of Mumbai, Pune, Gurgaon, Noida, Hyderabad, Chennai, Bangalore, Ahmedabad and Kolkata, and in the Tier 2 city of Gandhinagar.

Book a GCC consultation
  • ISO 27001 certified
  • ISO 9001 certified
  • AWS Advanced Tier Partner
Client stories

Filter by industry or engagement model

GCC success stories from our clients, named by industry. Each full global capability center case study is shared on request during a consultation.

Industry
Engagement model
Type
Insurance & Financial ServicesGCC as a Service

Building engineering and data capability for a global insurance broker

A long-running India delivery capability supporting platforms, data and cloud operations for a global insurance and risk advisory firm.

GCCs for Insurance & Financial Services

Challenge

Grow engineering capacity for core broking and analytics platforms without setting up and running a separate India entity.

Approach

Relevance Lab provided talent, workspace, security and delivery management as one service, with the client directing priorities and owning the roadmap.

Outcome

A stable, scaled team working as an extension of the client's technology organization, with governance and reporting the client's leaders could rely on.

HR & Benefits TechnologyManaged GCCCaptive center

Running specialist functions for an HR and benefits technology provider

Cloud, DevOps and quality engineering run as managed functions inside a benefits-administration platform's delivery model.

GCCs for HR & Benefits Technology

Challenge

Modernize and operate large benefits and payroll platforms while meeting strict data-protection obligations for employee data.

Approach

Relevance Lab took ownership of specialist functions under agreed SLAs, while the client retained product ownership and its own core teams.

Outcome

More predictable releases and operations, with specialist depth available without building every skill in-house.

Healthcare & Life SciencesGCC TransformationCaptive center

Modernizing regulated cloud and data work for a healthcare and life sciences leader

Regulated cloud, data and automation work delivered from India for a global healthcare and life sciences enterprise.

GCCs for Healthcare & Life Sciences

Challenge

Move capability-center work up the value chain into cloud, data and automation while staying inside GxP and privacy controls.

Approach

Relevance Lab redesigned delivery around platforms and automation, and brought cloud and data engineering skills into the existing operating model.

Outcome

A capability center trusted with higher-value engineering work, with compliance built into delivery rather than checked afterwards.

Higher Education & ResearchManaged GCC

Secure research computing for universities with Research Gateway

Self-service, governed cloud research environments for universities and research institutes, built on Relevance Lab's Research Gateway.

GCCs for Higher Education & Research

Challenge

Give researchers fast access to cloud computing and secure data environments without losing control of cost, security or compliance.

Approach

Relevance Lab delivered and operates Research Gateway, a self-service research portal with guardrails, cost controls and secure research environments.

Outcome

Researchers can start work quickly instead of waiting on IT, while institutions keep governance and spend visibility.

Locations

Where we build GCCs: Tier 1 and Tier 2 cities across India

We set up and run GCCs in nine Tier 1 hubs and the fast-growing Tier 2 city of Gandhinagar, so you can balance talent depth, cost and business continuity.

  • Tier 1MumbaiIndia's financial capital, with depth in banking and financial services talent.
  • Tier 1PuneDeep engineering, product and automotive technology talent.
  • Tier 1GurgaonDelhi NCR's corporate hub, with deep technology and business services talent.
  • Tier 1NoidaDelhi NCR's large IT and technology services cluster, at competitive cost.
  • Tier 1HyderabadOne of India's fastest-growing GCC hubs, with strong engineering and data talent.
  • Tier 1ChennaiStrong in SaaS, financial services technology and engineering.
  • Tier 1BangaloreIndia's largest technology talent pool and its most established GCC hub.
  • Tier 1AhmedabadGujarat's commercial hub, with a growing technology talent base at competitive cost.
  • Tier 1KolkataEastern India's largest talent market, with a large graduate pool at lower cost.
  • Tier 2GandhinagarHome to GIFT City, India's international financial services center.

Your GCC could be the next story

Talk to us about what you want your Global Capability Center to achieve.

Book a GCC consultationTake the readiness assessment
Get started

Book a GCC consultation

Tell us where you are with your Global Capability Center (planning, launching, running or transforming) and a GCC specialist will come back with next steps.

  1. A GCC specialist reviews your goals and context.
  2. We set up a call to talk through location, model, cost and timeline.
  3. You get a recommended approach and next steps for your GCC.