GCC by industry · Insurance & Financial Services

Global Capability Centers for Insurance & Financial Services

Modernize claims, underwriting, policy administration and regulatory reporting from a GCC in India, with the controls regulators and auditors expect.

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Quick answerA GCC for insurance and financial services is a Global Capability Center (GCC), also called a captive center, that insurers, brokers and banks run in India to modernize core platforms, scale data and analytics, automate claims and operations, and strengthen regulatory reporting, while keeping control of sensitive customer and financial data. Relevance Lab helps them launch, run and transform these GCCs with the security and compliance the sector requires.

We build and run GCCs in the Tier 1 hubs of Mumbai, Pune, Gurgaon, Noida, Hyderabad, Chennai, Bangalore, Ahmedabad and Kolkata, and in the Tier 2 city of Gandhinagar.

Why now

Why insurance and financial services firms are building GCCs

Insurers, brokers, banks and asset managers carry large estates of legacy platforms while facing rising expectations for digital service, faster claims and better risk insight. Modernizing all of that needs engineering and data talent at a scale that is hard to find in home markets.

A GCC gives these firms a dedicated, controlled team for platform modernization, data and analytics, automation and regulatory work, with knowledge and intellectual property staying in-house. India's depth in financial-services technology talent makes it a natural location.

Use cases

GCC for insurance and financial services: use cases

Typical work insurance and financial services GCCs take on.

Claims

Claims automation, document AI, fraud signals and analytics that speed up settlement.

Underwriting analytics

Data platforms and models that improve risk selection and pricing.

Policy admin modernization

Migrating legacy policy administration systems to modern, cloud-based platforms.

Digital platforms

Customer and broker portals, APIs and mobile experiences.

Regulatory reporting

Accurate, auditable data pipelines and reporting for regulators.

AI & GenAI

Copilots for underwriters and claims handlers, with governance built in.

Compliance & security

Compliance and security for insurance and financial services

Controls built into how the GCC works.

  • Data protection aligned to GDPR and India's DPDP Act
  • SOX-aligned controls for financial reporting processes
  • ISO 27001-aligned information security
  • Segregated environments and least-privilege access
  • Full audit trails and evidence for regulators
  • Third-party and outsourcing risk requirements met

Regulated data in your GCC?

See how we keep GCCs audit-ready for data protection and industry regulation.

Regulatory Compliance
Recommended engagement models

The right model for insurance and financial services GCCs

Launch

GCC as a Service

A ready-to-run GCC in India: talent, workspace, operations and delivery from one partner.

Explore the model Run

Managed GCC

You own the center; we run AI, cloud, DevOps, data and security functions to SLAs.

Explore the model Transform

GCC Transformation

Take a legacy GCC through modernization and AI adoption to scaling with AI.

Explore the model
Case study

Insurance & Financial Services: a GCC in practice

Insurance & Financial ServicesGCC as a Service

Building engineering and data capability for a global insurance broker

A long-running India delivery capability supporting platforms, data and cloud operations for a global insurance and risk advisory firm.

Challenge

Grow engineering capacity for core broking and analytics platforms without setting up and running a separate India entity.

Approach

Relevance Lab provided talent, workspace, security and delivery management as one service, with the client directing priorities and owning the roadmap.

Outcome

A stable, scaled team working as an extension of the client's technology organization, with governance and reporting the client's leaders could rely on.

See all GCC case studies

Locations

Where we build GCCs: Tier 1 and Tier 2 cities across India

We set up and run GCCs in nine Tier 1 hubs and the fast-growing Tier 2 city of Gandhinagar, so you can balance talent depth, cost and business continuity.

  • Tier 1MumbaiIndia's financial capital, with depth in banking and financial services talent.
  • Tier 1PuneDeep engineering, product and automotive technology talent.
  • Tier 1GurgaonDelhi NCR's corporate hub, with deep technology and business services talent.
  • Tier 1NoidaDelhi NCR's large IT and technology services cluster, at competitive cost.
  • Tier 1HyderabadOne of India's fastest-growing GCC hubs, with strong engineering and data talent.
  • Tier 1ChennaiStrong in SaaS, financial services technology and engineering.
  • Tier 1BangaloreIndia's largest technology talent pool and its most established GCC hub.
  • Tier 1AhmedabadGujarat's commercial hub, with a growing technology talent base at competitive cost.
  • Tier 1KolkataEastern India's largest talent market, with a large graduate pool at lower cost.
  • Tier 2GandhinagarHome to GIFT City, India's international financial services center.
FAQ

Frequently asked questions

Straight answers about GCC for Insurance & Financial Services. Can't see your question?

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To access engineering, data and analytics talent at scale for platform modernization, claims automation and analytics, while keeping control of sensitive data and intellectual property.

Yes. We build GCCs for financial services firms, from a GCC for banking to centers for asset managers and insurers. A GCC in BFSI needs the same strong controls as an insurance Global Capability Center: data protection, SOX-aligned processes, segregated environments and full audit trails.

Claims automation and analytics, underwriting analytics, policy administration modernization, digital platforms, regulatory reporting and, increasingly, AI and GenAI use cases.

Through ISO 27001-aligned security, segregated environments, least-privilege access, data protection aligned to GDPR and DPDP, and full audit trails. See Regulatory Compliance.

Firms starting out often use GCC as a Service; firms with an existing center often add specialist depth through a Managed GCC or modernize it through GCC Transformation.

Content last reviewed: October 2026

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Tell us where you are with your Global Capability Center (planning, launching, running or transforming) and a GCC specialist will come back with next steps.

  1. A GCC specialist reviews your goals and context.
  2. We set up a call to talk through location, model, cost and timeline.
  3. You get a recommended approach and next steps for your GCC.