GCC by industry · ISVs & Technology

Global Capability Centers for Software Companies & ISVs

Build and run your product from a GCC in India: product engineering, SaaS operations, QA automation and AI features, delivered by teams that work like your own.

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  • ISO 27001 certified
  • ISO 9001 certified
  • AWS Advanced Tier Partner

Quick answerA GCC for software companies and ISVs is a Global Capability Center (GCC), also called a captive center, that product companies run in India to scale product engineering, run SaaS operations, automate QA and add AI features to their products. A GCC gives them dedicated engineering teams that work as part of their own product organization. Relevance Lab helps ISVs launch, run and scale these centers.

We build and run GCCs in the Tier 1 hubs of Mumbai, Pune, Gurgaon, Noida, Hyderabad, Chennai, Bangalore, Ahmedabad and Kolkata, and in the Tier 2 city of Gandhinagar.

Why now

Why ISVs and technology companies are building GCCs

For a software company, engineering capacity is growth capacity. Roadmaps are longer than teams can deliver, AI features are now expected in every product, and SaaS reliability is a competitive differentiator.

A GCC lets ISVs add product engineering, SRE and QA capacity with teams that own features end to end rather than just closing tickets, and keeps product knowledge and intellectual property in-house.

Use cases

GCC for software companies and ISVs: use cases

Typical work ISV and technology GCCs take on.

Product engineering

Feature teams, platform engineering and legacy modernization.

SaaS operations

SRE, DevOps, observability and cloud cost management.

QA automation

Test automation that shortens release cycles and reduces escaped defects.

AI features

GenAI, AI agents and RAG built into your product.

AI Services
Compliance & security

Compliance and security for ISVs and technology companies

Assurance your customers ask for.

  • SOC 2-style controls for customer assurance
  • ISO 27001-aligned information security
  • Secure SDLC and code-review practices
  • Data privacy aligned to GDPR and DPDP
  • Segregated production access
  • Intellectual property protection in contracts and controls

Regulated data in your GCC?

See how we keep GCCs audit-ready for data protection and industry regulation.

Regulatory Compliance
Recommended engagement models

The right model for ISV and technology GCCs

Launch

GCC as a Service

A ready-to-run GCC in India: talent, workspace, operations and delivery from one partner.

Explore the model Expand

GCC Scale Up

Expand your GCC with new talent, technology and centers of excellence.

Explore the model Run

Managed GCC

You own the center; we run AI, cloud, DevOps, data and security functions to SLAs.

Explore the model
Locations

Where we build GCCs: Tier 1 and Tier 2 cities across India

We set up and run GCCs in nine Tier 1 hubs and the fast-growing Tier 2 city of Gandhinagar, so you can balance talent depth, cost and business continuity.

  • Tier 1MumbaiIndia's financial capital, with depth in banking and financial services talent.
  • Tier 1PuneDeep engineering, product and automotive technology talent.
  • Tier 1GurgaonDelhi NCR's corporate hub, with deep technology and business services talent.
  • Tier 1NoidaDelhi NCR's large IT and technology services cluster, at competitive cost.
  • Tier 1HyderabadOne of India's fastest-growing GCC hubs, with strong engineering and data talent.
  • Tier 1ChennaiStrong in SaaS, financial services technology and engineering.
  • Tier 1BangaloreIndia's largest technology talent pool and its most established GCC hub.
  • Tier 1AhmedabadGujarat's commercial hub, with a growing technology talent base at competitive cost.
  • Tier 1KolkataEastern India's largest talent market, with a large graduate pool at lower cost.
  • Tier 2GandhinagarHome to GIFT City, India's international financial services center.
FAQ

Frequently asked questions

Straight answers about GCC for ISVs & Technology. Can't see your question?

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To scale product engineering, SaaS operations, QA and AI capability with dedicated teams that work as part of their product organization, while keeping product knowledge and IP in-house.

Yes. Many ISVs run their GCC as a product development center in India: a SaaS engineering center that owns features end to end, with offshore product engineering, SRE and QA teams working as part of the product organization.

An offshore development center is usually run by a vendor against a contract. A GCC is controlled by the software company, with teams aligned to its product organization and culture. GCC as a Service offers GCC-style control without your own entity.

Yes. We can stand up AI engineering capability for GenAI, AI agents and RAG features, drawing on our AI Services practice.

Through contracts that assign IP to you, ISO 27001-aligned security, secure SDLC practices and segregated access to production and source code.

Content last reviewed: October 2026

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Get started

Talk to an industry GCC expert

Tell us where you are with your Global Capability Center (planning, launching, running or transforming) and a GCC specialist will come back with next steps.

  1. A GCC specialist reviews your goals and context.
  2. We set up a call to talk through location, model, cost and timeline.
  3. You get a recommended approach and next steps for your GCC.